When will my order ship?+
We try our best to ship your order within 3-5 business days of receiving your order. During holidays or sale periods, additional processing time may be needed. Express orders placed on weekends, holidays or after our cut-off time will ship the following business day.
Can I cancel or modify my order?+
We will do our best to help with cancelling or changing
an order within one hour of the order being placed. After this timeframe,
we are unable to make changes or cancellations.
Where do you ship to?+
Orders shipping to remote locations or PO boxes can only reach their destination by standard shipping and may experience longer transit times.
What methods of payment do you accept?+
What is Sezzle?Sezzle empowers shoppers to purchase now and make 4 interest-free payments over 6 weeks. For more information please visit Sezzle's website
My order says "Delivered" but I don't have it. What can I do?+
Couriers are experiencing delays due to the implementation of important safety measures and increased volumes of packages. We ask you wait 24hrs to allow for your package to arrive. If your order does not arrive by the end of the following business day, please email us at email@example.com
My tracking # isn't loading+
Please allow 24-48 hrs for your tracking details to update. If you are still experiencing issues, contact firstname.lastname@example.org for further support.
Do you offer exchanges?+
We are not able to offer exchanges. If you prefer a different size or colour of an item please place place a new order and return your current item.
Do you offer price adjustments?+
Regular priced items are eligible for a price adjustment within 14 days of purchase. Any item discounted 40% or more is not eligible for a price adjustment.
Can I combine two discounts on my order?+
Discounts and promo codes cannot be combined.
How can I sign up for Style Rewards?+
What is your return policy?+
All items purchased on sale are final sale and cannot be returned for a refund, store credit or exchange. This does not apply to regular priced items purchased using a promo code.
We are not able to offer exchanges. If you prefer a different size or color of an item please place a new order and return your item
I'm located close to your return address, can I drop it off?+
All returns must be shipping via Canada Post or USPS
I made my purchase at a retail store, can I return it to you?+
All items purchased from one of our retailer partners must be returned to the store. We cannot issue refunds, replacements or exchanges for items not purchased from www.gentlefawn.com
How long will it take to process my refund?+
Once your return has been received at the warehouse please allow 1-2 weeks for processing time. You will receive an email notification when your refund has been processed
What can I do if I have received a damaged or defective item?+
Please email us at email@example.com with your order # and a picture of the issue.
*If this item was purchased at one of our retail partners, please return to the store directly