FAQ's

We try our best to ship your order within 3-5 business days of receiving your order. During holidays or sale periods, additional processing time may be needed. Express orders placed on weekends, holidays or after our cut-off time will ship the following business day.

We will do our best to help with cancelling or changing
an order within one hour of the order being placed.  After this timeframe,
we are unable to make changes or cancellations.

Orders shipping to remote locations or PO boxes can only reach their destination by standard shipping and may experience longer transit times.

We currently accept Visa, Mastercard, American Express, ApplePay, Sezzle and Gentle Fawn e-gift cards. We cannot accept international credit cards.
What is Sezzle?Sezzle empowers shoppers to purchase now and make 4 interest-free payments over 6 weeks. For more information please visit Sezzle's website

Couriers are experiencing delays due to the implementation of important safety measures and increased volumes of packages. We ask you wait 24hrs to allow for your package to arrive. If your order does not arrive by the end of the following business day, please email us at shop@gentlefawn.com

Please allow 24-48 hrs for your tracking details to update. If you are still experiencing issues, contact shop@gentlefawn.com for further support.

We are not able to offer exchanges. If you prefer a different size or colour of an item please place place a new order and return your current item.

Regular priced items are eligible for a price adjustment within 14 days of purchase. Any item discounted 40% or more is not eligible for a price adjustment.

Discounts and promo codes cannot be combined.

Join Gentle Fawn Style Rewards and get rewarded while you shop. Sign up now to start earning points
Check out our return policy here
Sale Items
All items purchased on sale are final sale and cannot be returned for a refund, store credit or exchange. This does not apply to regular priced items purchased using a promo code.
Exchanges
We are not able to offer exchanges. If you prefer a different size or color of an item please place a new order and return your item

All returns must be shipping via Canada Post or USPS

All items purchased from one of our retailer partners must be returned to the store. We cannot issue refunds, replacements or exchanges for items not purchased from www.gentlefawn.com

Once your return has been received at the warehouse please allow 1-2 weeks for processing time. You will receive an email notification when your refund has been processed

Please email us at shop@gentlefawn.com with your order # and a picture of the issue.
*If this item was purchased at one of our retail partners, please return to the store directly