All regular priced items are eligible for return or exchange within 30 days of the ship date. This does not include sale items or bodysuits. Please visit our Returns Page for more information.

We do our best to ship standard orders within 3-5 business days. During holidays or sale periods, additional processing time may be needed.

Express orders placed before 10AM PST will ship out the same day. Express orders placed during weekends, holidays or after the 10AM cut-off time will ship out the following business day.

Our systems are set up to process orders as quickly as possible. Once an order has been placed we are unable to make any adjustments or cancellations

Discounts and promo codes cannot be combined. This includes style reward vouchers.

We currently accept Visa, Mastercard, American Express, ApplePay, Shop Pay, and Gentle Fawn e-gift cards. We cannot accept international credit cards.

Afterpay empowers shoppers to purchase now and make 4 interest-free payments over 6 weeks. For more details about how the program works please visit Afterpay's website.

For more information on how Afterpay refunds are issued please visit our returns

Please allow 24-48 hours for your tracking number to update. If you are still experiencing issues, contact shop@gentlefawn.com for further support. Please note the tracking numbers for all US orders will not update until they have cleared customs. This can take up to 5 business days.

We ask you wait 24 hours to allow for your package to arrive. If your order does not arrive by the end of the following business day, please email us at shop@gentlefawn.com.

If your package is lost, a claim may need to be submitted with the carrier.

Please feel free to email our customer service team at shop@gentlefawn.com with your order number and the discount code. We’ll happily process a partial refund on qualifying orders.

We ship all orders as soon as possible, ideally within 3-5 business days of the order being placed. Unless express shipping has been selected, all orders ship via standard service.

Unfortunately, in rare instances, situations out of our control can affect the deliverability of your order. This includes adverse weather conditions, carrier strikes or delays and acts of God such as floods.

Please reach out to our customer service team at shop@gentlefawn.com to discuss your order if it is delayed due to one of the reasons above. Please be assured that we will monitor the situation and update you on the status of your order accordingly.

Some sale items are only eligible for an exchange or return for store credit only. Please visit our returns page for more details on our return policy.

Yes! We offer two different exchange options. Please note that exchanges only apply to the same product.

Instant Exchanges

By selecting Instant Exchanges you don't have to wait for your original order to be returned for your new items to be processed.

Your credit card will be pre-authorized (this will show as a pending charge) for the value of the items you are returning. Once your item has been dropped off at the post office and is in transit (within 14 days of starting your exchange) the charge will disappear from your statement. It will not show up as a refund, it will simply not become an actual charge.

Standard Exchanges

Your new exchange order will be processed as soon as your original item is in-transit to our warehouse.

Please note that as the desired item is not processed until you drop your item off at the carrier. This could result in the item being sold out. In this scenario, you will receive an email notification and your exchange will be converted to a return for refund.

We reserve 1 unit on our website to be excluded from the exchange portal to ensure it doesn't result in over-selling.

If this is the case, there is the option to return the item you currently have for a refund and place a new order for the desired item.

Join Gentle Fawn Style Rewards and get rewarded while you shop. Sign up now to start earning points.

A wishlist lets you create a shopping list of your favourite items for quicker shopping in the future. You can also share your wishlist with others.

When viewing products, tap the heart icon on the product image to add it to your wishlist. When viewing an individual item, tap the 'Add to Wishlist' or heart icon below the 'Add to Cart' button.

You can view your wishlist by clicking the heart icon on the right-hand side of the menu bar.

All orders and returns must be shipped via mail.

All items purchased from our retail partners must be returned at the point of purchase. We cannot issue refunds, store credit, or exchanges for items not purchased from www.gentlefawn.com

Once your return has been received at our warehouse, please allow up to 10-14 business days for processing. You will receive an email notification as soon as your refund has been issued. Please note although reimbursement happens immediately on our end, it may take up to a full billing cycle to appear on your bank statement.

During busy sales periods, processing returns may take longer. Thank you for your patience.

Use our returns portal to initiate your return and you’ll receive a prepaid shipping label. Please visit our Returns Page to start the process.

As we strive to ship all orders as quickly as possible, your order may have shipped in two packages. Please check your inbox for a second shipping notification or a message from our customer service team. If you haven’t received anything, please reach out to shop@gentlefawn.com.

All orders ship out of our warehouse in Vancouver, Canada

We currently ship across Canada and the United States. Orders shipping to remote locations or PO boxes can only reach their destination by standard shipping and may experience longer transit times.

Feel free to reach out via live chat or email our customer service team at shop@gentlefawn.com.