FAQ's

What is your return policy?

All regular priced items are eligible for return within 30 days of the ship date. This does not include sale items or bodysuits. Please visit our Returns Page for more information.

When will my order ship?

We do our best to ship standard orders within 3-5 business days. During holidays or sale periods, additional processing time may be needed.


Express orders placed before 10AM PST will ship out the same day. Express orders placed during weekends, holidays or after the 10AM cut-off time will ship out the following business day.

Can I cancel or modify my order?

Our systems are set up to process orders as quickly as possible. Once an order has been placed we are unable to make any adjustments or cancellations

Can I combine two discounts on my order?

Discounts and promo codes cannot be combined. This includes style reward vouchers.

What methods of payment do you accept

We currently accept Visa, Mastercard, American Express, ApplePay, and Gentle Fawn e-gift cards. We cannot accept international credit cards.

What is AfterPay?

Afterpay empowers shoppers to purchase now and make 4 interest-free payments over 6 weeks. For more details about how the program works please visit Afterpay's website.

For more information on how Afterpay refunds are issued please visit our returns

My tracking isn't loading

Please allow 24-48 hours for your tracking number to update. If you are still experiencing issues, contact shop@gentlefawn.com for further support. Please note the tracking numbers for all US orders will not update until they have cleared customs. This can take up to 5 business days.

My order says "delivered" but I don't have it. What can I do?

We ask you wait 24 hours to allow for your package to arrive. If your order does not arrive by the end of the following business day, please email us at shop@gentlefawn.com.

If your package is lost, a claim may need to be submitted with the carrier.

Do you offer exchanges?

We are not able to offer exchanges. If you prefer a different size or colour, please make a return and place a new order.

Do you offer price adjustments

Regular priced items are eligible for a price adjustment within 14 days of purchase. Sale items do not qualify for price adjustments to a deeper discount.

We do not price match with our independent retail partners.

How can I sign up for StyleRewards

Join Gentle Fawn Style Rewards and get rewarded while you shop. Sign up now to start earning points.

Do you have a local order pick-up or return drop-off option?

All orders and returns must be shipped via mail.

Can I return an item that I purchased at a retail store?

All items purchased from our retail partners must be returned at the point of purchase. We cannot issue refunds, store credit, or exchanges for items not purchased from www.gentlefawn.com

How long will it take to process my return?

Once your return has been received at our warehouse, please allow up to 10 business days for processing. You will receive an email notification as soon as your refund has been issued. Please note although reimbursement happens immediately on our end, it may take up to a full billing cycle to appear on your bank statement.

What if my order arrives damaged?

Please email us at shop@gentlefawn.com with your order # and a picture of the issue.
*If this item was purchased at one of our retail partners, it must be returned to the store directly.

Where do you ship to?

We currently ship across Canada and the United States. Orders shipping to remote locations or PO boxes can only reach their destination by standard shipping and may experience longer transit times.

How can I return my order?

Use our returns portal to initiate your return and you’ll receive a prepaid shipping label. Please visit our Returns Page to start the process.

I am missing an item from my order

As we strive to ship all orders as quickly as possible, your order may have shipped in two packages. Please check your inbox for a second shipping notification or a message from our customer service team. If you haven’t received anything, please reach out to shop@gentlefawn.com.

Where do you ship from?

All orders ship out of our warehouse in Vancouver, Canada

I forgot to enter a discount code.

Please feel free to email our customer service team at shop@gentlefawn.com with your order number and the discount code. We’ll happily process a partial refund on qualifying orders.

Have a question we haven't answered here?

Feel free to reach out via live chat or email our customer service team at shop@gentlefawn.com.