We do our best to ship standard orders within 3 business days. During holidays or sale periods, additional processing time may be needed.
Express orders placed before 10AM PST will ship out the same day. Express orders placed during weekends, holidays or after the 10AM cut-off time will ship out the following business day.
Our systems are set up to process orders as quickly as possible. Once an order has been placed we are unable to make any adjustments or cancellations
Discounts and promo codes cannot be combined. This includes style reward vouchers.
We currently accept Visa, Mastercard, American Express, ApplePay, Sezzle and Gentle Fawn e-gift cards. We cannot accept international credit cards.
Sezzle empowers shoppers to purchase now and make 4 interest-free payments over 6 weeks. For more information please visit Afterpay's website. For more information on how Afterpay refunds are issued please visit our returns
Please allow 24-48 hours for your tracking number to update. If you are still experiencing issues, contact shop@gentlefawn.com for further support. Please note the tracking numbers for all US orders will not update until they have cleared customs. This can take up to 5 business days.
We ask you wait 24 hours to allow for your package to arrive. If your order does not arrive by the end of the following business day, please email us at shop@gentlefawn.com.
All regular priced items are eligible for return within 30 days of the ship date. This does not include sale items or bodysuits. Please visit our Returns Page for more information.
We are not able to offer exchanges. If you prefer a different size or colour, please make a return and place a new order.
Regular priced items are eligible for a price adjustment within 14 days of purchase. Sale items do not qualify for price adjustments to a deeper discount. We do not price match with our independent retail partners.
Join Gentle Fawn Style Rewards and get rewarded while you shop. Sign up now to start earning points.
All orders and returns must be shipped via mail.
All items purchased from our retail partners must be returned at the point of purchase. We cannot issue refunds, store credit, or exchanges for items not purchased from www.gentlefawn.com
Once your return has been received at our warehouse, please allow up to 10 business days for processing. You will receive an email notification as soon as your refund has been issued. Please note although reimbursement happens immediately on our end, it may take up to a full billing cycle to appear on your bank statement.
Please email us at shop@gentlefawn.com with your order # and a picture of the issue. *If this item was purchased at one of our retail partners, it must be returned to the store directly.
We currently ship across Canada and the United States. Orders shipping to remote locations or PO boxes can only reach their destination by standard shipping and may experience longer transit times.
Use our returns portal to initiate your return and you’ll receive a prepaid shipping label. Please visit our Returns Page to start the process.
Please check your inbox for a second shipping notification or a message from our customer service team. If you haven’t received anything, please reach out to shop@gentlefawn.com.
All orders ship out of our warehouse in Vancouver, Canada
Please feel free to email our customer service team at shop@gentlefawn.com with your order number and the discount code. We’ll happily process a partial refund on qualifying orders.
Feel free to reach out via live chat or email our customer service team at shop@gentlefawn.com.