Shipping and Delivery
We do our best to ship standard orders within 3-5 business days. During holidays or sale periods, additional processing time may be needed.
Express orders placed before 10AM PST will ship out the same day. Express orders placed during weekends, holidays or after the 10AM cut-off time will ship out the following business day.
Service Level Options
Standard shipping is free for all orders over $100 and $10 for orders under $100
Estimated delivery in 4-10 business days. Please note this does not include order processing time.
Express Shipping: $25
Estimated delivery in 2-3 business days. Orders to remote locations may experience longer transit times, and may not be delivered within this estimated time frame.
Orders to PO boxes cannot ship via express shipping.
*Please note weekends and holidays are not included in these shipping estimates
*We will do everything we can to ensure your order arrives on time, but we cannot be held responsible for circumstances beyond our control (ie courier strikes or inclement weather).
Our systems are set up to process orders as quickly as possible. Once an order has been placed we are unable to make any adjustments or cancellations.
Please ensure your shipping address is correct as we cannot redirect packages once they have shipped. We cannot be held responsible for lost packages due to incomplete or inaccurate shipping addresses.
Please note that we ship all orders from our warehouse in Vancouver, Canada. You will receive a shipping notification when it leaves our warehouse, but the tracking number will not update until your order has cleared customs. It may take 2-5 days until your package clears customs and is received by the courier.
US orders over $800.00 may be subject to customs and duties fees. The customer is responsible for any duties, taxes and customs charges. Prices shown on the website do not include these fees.